I liked how the simulation helped me practice problem-solving, staying calm under pressure, and communicating professionally with a customer. It also taught me the importance of using available resources, collaborating with colleagues, and escalating issues when necessary while keeping the customer informed.

• The simulation provided an exceptionally realistic and hands-on experience of working in customer support, balancing technical troubleshooting, security protocols, and client de-escalation. • I particularly enjoyed navigating practical scenarios like managing terminal licensing priorities, handling commodity market research inquiries, and resolving high-stakes security complaints under pressure.

I liked that the simulation gave me an opportunity to work through realistic tax related tasks rather than just learning the theory. I particularly enjoyed the problem-solving aspect and seeing how attention to detail and analytical thinking are important when dealing with tax issues. It also gave me a better understanding of what working in a professional tax environment could look like.