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Client Service

Step into the role of a Bloomberg Customer Support team member to navigate customer questions, issues, and requests

Complete work that simulates life on the job. 3-4 hours and self-paced.
Stand out in your application to Bloomberg. Show us you're a motivated candidate.

Why complete this Job Simulation

A risk-free way to experience work on the job with us at Bloomberg. Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced

3-4 hours

No grades

No assessments

Intermediate

Bloomberg is building the world’s most trusted information source and community for financial professionals. We use our dynamic network of data, ideas and analysis to solve difficult problems. Our customers around the world rely on us to deliver accurate, real-time business and market information that helps them make important financial decisions. A critical part of delivering on our promise is platinum-level client service across multiple departments and functions, every day.

Are you interested in finance and technology? Do you have strong communication and problem-solving skills? In this program, you’ll have the chance to learn and build key skills to pursue a career at Bloomberg.

So what’s in it for you?
• You'll get the opportunity to see how client service skills come to life in job roles across Analytics and Sales and Customer Support.
• You’ll complete the program all at your own pace, completely open-access.
• You’ll receive a certificate of completion from Bloomberg that will help you stand out in the application process!

We hope this program helps you discover potential career development and mobility at Bloomberg!

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at Bloomberg. No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Skills you will learn and practice:

Composure

Conflict Resolution

Critical Thinking

Customer Experience

Customer Success

Efficiency

Multitasking

Prioritization

Problem Solving

Root Cause Analysis

Time Management

Triage

Introduction from Bloomberg

Tasks

Task One: Prioritization and Task Management

30-60 minsIntroductory

Delighting Customers While Multi-Tasking

What you'll learn

How to use the Eisenhower Matrix to prioritize tasks

What you'll do

Meet Beatriz, your colleague on the Bloomberg customer support team
Produce a task management schedule assessing the urgency and importance of a range of tasks

Reviews

4.6

I liked how realistic and practical the simulation felt. The tasks covered different customer service situations such as prioritizing requests, solving problems, handling difficult customers, and finding solutions using available resources. I especially enjoyed the role-play activities because they helped me practise communicating calmly and professionally with customers.

Student, National Institute of Business Management

Overall, the program not only bolstered my technical and interpersonal skills but also affirmed my passion for client services within the financial industry. It provided a glimpse into Bloomberg’s innovative ethos and the impactful work their teams undertake daily—a perspective that excites me about contributing to such an environment in the future.

Student, University of Mumbai

I enjoyed the following: 1. Eisenhower Matrix Assignment. (Priority Management) 2. Commodity Market Referral Task. (Bloomberg 'Terminal' Product Suggestive) 3. Questions pertaining Biometric Scan Client Support Task. (Inquisitive Assignment) 4. Bloomberg Customer Support Video Task. (Newsletter Troubleshoot)

Student, Walden University