Datacom | Service Desk

Talent Network Open

Get Career Ready

Complete work that simulates life on the job. 2-3 hours and self-paced.

Stand out in your application to Datacom. Show us you're a motivated candidate.

Talent Network Open

Get Career Ready

Complete work that simulates life on the job. 2-3 hours and self-paced.

Stand out in your application to Datacom. Show us you're a motivated candidate.

Why complete this job simulation

A risk-free way to experience work on the job with us at Datacom. Practise your skills with example tasks and build your confidence to ace your applications.

Self-paced2-3 hoursNo gradesNo assessmentsIntroductory

Welcome to the Datacom Service Desk Job Simulation! We are thrilled to have you here.

Datacom is a leading IT service provider, offering innovative and customer-centric IT solutions across various sectors. Within our managed services division, our teams work tirelessly to ensure seamless IT operations for our clients, address a wide range of technical challenges, and guarantee high levels of customer satisfaction.

During this program, you will get the opportunity to step into the shoes of a Datacom team member and complete tasks that replicate the work that our service desk team does every day. You’ll learn key skills in:

Effective problem-solving and troubleshooting for technical issues.
Providing excellent customer service and clear communication.
Prioritising and managing IT support tickets.
Escalating complex issues according to IT Infrastructure Library (ITIL) processes.

We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at Datacom.

Talent Network Open

Datacom Careers TalentX

Skills you will learn and practice:

Critical Thinking

Communication

Documentation

Analytical Thinking

Problem Solving

Time Management

IT Service Management

How it works

Introduction from Datacom

Explore Our Job Sims

Tasks in this program

Intro & Scenario

Meet your team members and learn about your project goals.

Your role

You are stepping into the role of a service desk agent at Datacom, a leading IT services company renowned for its commitment to excellence in customer support and technical problem-solving.
You are the first point of contact for clients experiencing technical issues. You have access to a comprehensive toolkit, including a ticketing system, knowledge base, and communication platforms to assist you in your duties.
Your daily challenges range from troubleshooting simple software issues to guiding customers through complex system errors, all while maintaining a professional and empathetic approach to customer service.

Your goal

Your primary objective is to effectively address and resolve customers' technical issues, ensuring high levels of customer satisfaction through skilled troubleshooting, clear communication, and efficient problem resolution.
Additionally, you aim to enhance your understanding of IT support processes and customer service principles, developing your ability to manage and prioritise tasks, document interactions and solutions accurately, and, when necessary, escalate issues to the appropriate technical teams for further assistance.

Reviews

Over 1400

5 Star Reviews

"it opened my eyes to the world of work that i have never experienced before. for a moment i felt like i was working"-- Student from Boston College

"I found the Datacom Job Simulation to be an incredibly insightful and immersive experience. It provided a real-world perspective on managing IT incidents and customer support, which helped me sharpen both my technical and communication skills. The scenario-based tasks allowed me to apply ITIL processes in a practical setting, particularly in priori..."-- Student from My institution is not listed

"Real world experience in the desired field so you can see first hand what a day on the job would be like"-- Student from University of Phoenix

"The Datacom job simulation on Forage was an excellent program that offered a hands-on, real-world context to hone my skills in IT support and incident management. I appreciated the opportunity to work through complex scenarios, such as a network outage, and to apply ITIL processes in a practical setting. The emphasis on critical thinking, problem-s..."-- Student from Pace University

"gives a comprehensive understanding of how service desk role is like in real time. very informative"-- Student from Munster Technological University

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