“I really liked how practical and engaging the program was. The real-life scenarios, especially the complaint-handling exercises, gave me valuable skills I can apply in any customer service role. It also helped me understand Moreton Bay’s attractions better, which made the learning feel very connected to the community.”

I really enjoyed how realistic and practical the simulation was. It gave me a clear understanding of what it's like to work in a customer service role in the tourism industry. I especially liked the opportunity to practice responding to real-life scenarios, like helping visitors over the phone and handling complaints professionally. It was a great way to build confidence and communication skills.

I really liked how practical and realistic the program was. It gave me a chance to apply what I’ve learned in real-world scenarios, especially dealing with customer service and complaints. It helped me feel more confident about how to handle difficult situations professionally and showed me the importance of empathy, clear communication, and following procedures.