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    Introduction from Moreton Bay Regional Council

    Careers In Tourism: Customer Support
    Careers In Tourism: Customer Support
    "I like that this offered a hand on opportunity to relate and be the person handling complaints in a calm matter."-- Student from Texas Tech University
    "The real situations based program designed to get actual understanding of the work to be done in same situation"-- Student from University of Mumbai
    "t was such an effective and immersive application that I had a real customer experience throughout the business process. I enjoyed it very much and thank you."-- Student from American Vision University
    "I enjoyed that it wasn't very overwhelming with information and I was able to understand each bit of information that was provided."-- Student from University of South Australia
    "It taught me more than I anticipated. I am now knowledgeable on what to do should I be offered a position in the same industry."-- Student from University of South Africa

    Tasks in this program

    Task One: Responding to Visitor Phone Enquiries
    30-60 mins
    Introductory
    Provide customer service over the phone to help a visitor book a weekend of fun for their family
    What you'll learn
    • How to maintain a polite and friendly attitude and ask questions to learn more about a client's expectations.
    • How to prepare booking confirmation details. 
    What you'll do
    • Chat with a client to figure out their needs. 
    • Prepare the client's booking confirmation details and receipt in an email.
       

    Reviews

    Over 1750
    5 Star Reviews

    Why complete our Job Simulation

    A risk-free way to experience work on the job. Practice your skills with example tasks and build your confidence to ace your applications.
    Self-paced1-2 hoursNo gradesNo assessmentsIntroductory

    City of Moreton Bay will not have access to any personal data of students that enrol into any Forage program. Please note, even if you opt into sharing your personal data with Moreton Bay Council on the Forage platform, Moreton Bay Council will not have access to this personal data.

    This City of Moreton Bay Careers in Tourism: Customer Support Program will show you what it's like to work as an Information and Booking Officer in the tourism industry. From responding to customer enquiries to handling customer complaints, this program will equip you with the skills you need to succeed in any customer-facing role. 

    If you're interested in learning about careers in the tourism industry or building your customer support skills, then this program is for you! Work your way through the program at your own pace, and compare your work to the model answers provided to enhance your learning. 

    Skills you will learn and practice:
    Customer Service
    Sales
    Product Research
    Instruction Following

    How it works

    Complete tasks guided by pre-recorded videos and example answers from industry experts. No live sessions, all self-paced.
    Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
    Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for the job.
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    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in future applications. Show recruiters you're the right fit.

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in future applications. Show recruiters you're the right fit.
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    Careers In Tourism: Customer Support

    Explore what it's like to work in the tourism industry

    Client Services Free 1750+ 5 Star Reviews