• Job Simulations
    • Jobs
    • For Enterprise
    • For Educators
    Sign UpSign In
    We‘re on a mission to get motivated students into great jobs.
    For Students
    • Explore Jobs
    • Short Courses
    • All Job Simulations
    • Software Engineering Job Sims
    • Consulting Job Sims
    • Banking & Financial Services Job Sims
    • Law Job Sims
    • Data Job Sims
    • Security Job Sims
    • Student Blog
    For Enterprise
    • Sign In
    • Enterprise Resources
    • Request a Demo
    For Educators
    • Sign In
    • Educator Resources
    • Register as an Educator
    About Us
    • Editorial Guidelines
    • Careers
    • Contact
    • FAQs
    Support
    • Privacy Notice
    • Do Not Sell or Share My Personal Information
    • Terms of Use
    • Responsible Disclosure Program
    • Sitemap
    © 2026 Forage, Inc. All rights reserved.

    Loading Stars...

    Loading Reviews...

    Not the right career for you?

    Reviews

    Over 1750
    5 Star Reviews
    "It was an exciting program and the issue raised was a relatable one, my customer support skills have increased!"-- Student from University Of Nigeria Nsukka
    "I appreciated the hands-on experience and realistic scenarios the program offered. It effectively highlighted the importance of empathy and following company procedures in customer service. The detailed resources and practical exercises made the learning process engaging and valuable."-- Student from Ho Chi Minh City University of Social Sciences and Humanities
    "I particularly enjoyed the practical aspect of the simulation task, which involved interacting with a customer scenario for the Moreton Bay Visitor Information Centre. It was insightful to apply local knowledge and customer service skills to real-life situations, like booking tours and handling complaints. This experience emphasized the importance..."-- Student from Kyung Hee University
    "I gained real time knowledge of how a booking officer performs his/her task and how they manages customers problems. I also got a slight information about how the Tourism industry is evolving and managing their clients virtually."-- Student from Maharishi Dayanand University, Rohtak (Haryana )
    "t was such an effective and immersive application that I had a real customer experience throughout the business process. I enjoyed it very much and thank you."-- Student from American Vision University
    Swirl Background
    Company Logo

    Introduction from Moreton Bay Regional Council

    Careers In Tourism: Customer Support
    Careers In Tourism: Customer Support

    Tasks in this program

    Task One: Responding to Visitor Phone Enquiries
    30-60 mins
    Introductory
    Provide customer service over the phone to help a visitor book a weekend of fun for their family
    What you'll learn
    • How to maintain a polite and friendly attitude and ask questions to learn more about a client's expectations.
    • How to prepare booking confirmation details. 
    What you'll do
    • Chat with a client to figure out their needs. 
    • Prepare the client's booking confirmation details and receipt in an email.
       

    Why complete this job simulation

    A risk-free way to experience work on the job. Practice your skills with example tasks and build your confidence to ace your applications.
    Self-paced1-2 hoursNo gradesNo assessmentsIntroductory

    City of Moreton Bay will not have access to any personal data of students that enrol into any Forage program. Please note, even if you opt into sharing your personal data with Moreton Bay Council on the Forage platform, Moreton Bay Council will not have access to this personal data.

    This City of Moreton Bay Careers in Tourism: Customer Support Program will show you what it's like to work as an Information and Booking Officer in the tourism industry. From responding to customer enquiries to handling customer complaints, this program will equip you with the skills you need to succeed in any customer-facing role. 

    If you're interested in learning about careers in the tourism industry or building your customer support skills, then this program is for you! Work your way through the program at your own pace, and compare your work to the model answers provided to enhance your learning. 

    Skills you will learn and practice:
    Customer Service
    Sales
    Product Research
    Instruction Following

    How it works

    Complete tasks guided by pre-recorded videos and example answers from industry experts. No live sessions, all self-paced.
    Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
    Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for the job.
    hero background

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in future applications. Show recruiters you're the right fit.

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in future applications. Show recruiters you're the right fit.
    Company Logo

    Careers In Tourism: Customer Support

    Explore what it's like to work in the tourism industry

    Client Services Free 1750+ 5 Star Reviews