Moreton Bay Regional Council | Careers In Tourism: Customer Support

Get Career Ready

Complete work that simulates life on the job. 1-2 hours and self-paced.

Stand out in future applications. Show recruiters you're the right fit.

Get Career Ready

Complete work that simulates life on the job. 1-2 hours and self-paced.

Stand out in future applications. Show recruiters you're the right fit.

Why complete this job simulation

A risk-free way to experience work on the job. Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced1-2 hoursNo gradesNo assessmentsIntroductory

City of Moreton Bay will not have access to any personal data of students that enrol into any Forage program. Please note, even if you opt into sharing your personal data with Moreton Bay Council on the Forage platform, Moreton Bay Council will not have access to this personal data.

This City of Moreton Bay Careers in Tourism: Customer Support Program will show you what it's like to work as an Information and Booking Officer in the tourism industry. From responding to customer enquiries to handling customer complaints, this program will equip you with the skills you need to succeed in any customer-facing role.

If you're interested in learning about careers in the tourism industry or building your customer support skills, then this program is for you! Work your way through the program at your own pace, and compare your work to the model answers provided to enhance your learning.

Skills you will learn and practice:

Customer Service

Sales

Product Research

Instruction Following

How it works

Introduction from Moreton Bay Regional Council

Tasks in this program

Task One: Responding to Visitor Phone Enquiries

30-60 mins

Introductory

Provide customer service over the phone to help a visitor book a weekend of fun for their family

What you'll learn

How to maintain a polite and friendly attitude and ask questions to learn more about a client's expectations.
How to prepare booking confirmation details.

What you'll do

Chat with a client to figure out their needs.
Prepare the client's booking confirmation details and receipt in an email.

Reviews

Over 1750

5 Star Reviews

"I like how this program teaches you examples, and also reccomends sources and real life instiances for you to work with"-- Student from University of Texas at San Antonio

"It taught me more than I anticipated. I am now knowledgeable on what to do should I be offered a position in the same industry."-- Student from University of South Africa

"The real situations based program designed to get actual understanding of the work to be done in same situation"-- Student from University of Mumbai

"I really liked the structure of it and despite it only having two tasks it was a great learning experience and i learned a lot through it"-- Student from Edinburgh Napier University

"What I liked is that even though it was virtual I did feel like I was working for Moreton bay. It was a great learning experience, enough readings, demonstration and learning equipments."-- Student from University of KwaZulu-Natal

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