Tasks in this program
Task One: Responding to Visitor Phone Enquiries
30-60 minsIntroductory
Provide customer service over the phone to help a visitor book a weekend of fun for their familyWhat you'll learn
- How to maintain a polite and friendly attitude and ask questions to learn more about a client's expectations.
- How to prepare booking confirmation details.
What you'll do
- Chat with a client to figure out their needs.
- Prepare the client's booking confirmation details and receipt in an email.
Reviews
Over 17005 Star Reviews
"the porgram aims to support economic growth in the region by encouraging investment and creating new job opportunities.including providing support to commercial and tourism companies"-- Student from Université Sidi Mohammed Ben Abdellah
"I liked that the resources were very easy to follow and there was not too much wording. I also liked the phone call practice. It was nice to come up with questions to ask customers and it gave me practice on how to speak professionally with customers to give them the best experience."-- Student from University of Mississippi
"The Virtual work experience and simulation itself. It helps you think outside the box, be more creative while still thinking about the customer"-- Student from My institution is not listed
"Thanks for the opportunity.I have learned professionally how to deal with a customer when he or she is making a complaint."-- Student from Integral University
"It taught me more than I anticipated. I am now knowledgeable on what to do should I be offered a position in the same industry."-- Student from University of South Africa
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