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    Introduction from Moreton Bay Regional Council

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    Reviews

    Over 1750
    5 Star Reviews
    "It was an exciting program and the issue raised was a relatable one, my customer support skills have increased!"-- Student from University Of Nigeria Nsukka
    "I wanted to take a moment to provide feedback on my recent experience participating in the Careers In Tourism: Customer Support program. This program has been an invaluable opportunity, and I believe it's crucial to share my thoughts to help improve and continue the fantastic work you're doing. First and foremost, I was thoroughly impressed with t..."-- Student from Indira Gandhi National Open University
    "I appreciated the structure and clarity of the program. The clear layout of the tasks and the examples provided helped me to better understand the expected approach. The use of real-life scenarios and practical tasks helped me to practice and improve my skills in a realistic context."-- Student from Université Sidi Mohammed Ben Abdellah
    "Hi, I was clueless before taking tasks. After refering the resources within the task i could able to understand the process of the Customer Support. That gave me alot of confidence and knowledge about the role."-- Forager
    "Through this program, I got the chance to know more about the work in my chosen career path. It was an indeed a great experience. Learned from responding to Visitor Phone Inquiries and Proper handling customer complaint. This kind of opportunity and knowledge will serve a learning curve to me."-- Student from My institution is not listed
    Careers In Tourism: Customer Support
    Careers In Tourism: Customer Support

    Tasks in this program

    Task One: Responding to Visitor Phone Enquiries
    30-60 mins
    Introductory
    Provide customer service over the phone to help a visitor book a weekend of fun for their family
    What you'll learn
    • How to maintain a polite and friendly attitude and ask questions to learn more about a client's expectations.
    • How to prepare booking confirmation details. 
    What you'll do
    • Chat with a client to figure out their needs. 
    • Prepare the client's booking confirmation details and receipt in an email.
       

    Why complete this job simulation

    A risk-free way to experience work on the job. Practice your skills with example tasks and build your confidence to ace your applications.
    Self-paced1-2 hoursNo gradesNo assessmentsIntroductory

    City of Moreton Bay will not have access to any personal data of students that enrol into any Forage program. Please note, even if you opt into sharing your personal data with Moreton Bay Council on the Forage platform, Moreton Bay Council will not have access to this personal data.

    This City of Moreton Bay Careers in Tourism: Customer Support Program will show you what it's like to work as an Information and Booking Officer in the tourism industry. From responding to customer enquiries to handling customer complaints, this program will equip you with the skills you need to succeed in any customer-facing role. 

    If you're interested in learning about careers in the tourism industry or building your customer support skills, then this program is for you! Work your way through the program at your own pace, and compare your work to the model answers provided to enhance your learning. 

    Skills you will learn and practice:
    Customer Service
    Sales
    Product Research
    Instruction Following

    How it works

    Complete tasks guided by pre-recorded videos and example answers from industry experts. No live sessions, all self-paced.
    Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
    Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for the job.
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    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in future applications. Show recruiters you're the right fit.

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in future applications. Show recruiters you're the right fit.
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    Careers In Tourism: Customer Support

    Explore what it's like to work in the tourism industry

    Client Services Free 1750+ 5 Star Reviews