Retail Banking Virtual Job Simulation

Diffuse complex customer situations with the Retail Banking team at Standard Bank

Complete work that simulates life on the job. 6-7 hours and self-paced.
Stand out in your application to Standard Bank . Show us you're a motivated candidate.

Why complete this Job Simulation

A risk-free way to experience work on the job with us at Standard Bank . Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced

6-7 hours

No grades

No assessments

Intermediate

Welcome to our programme! We are so excited to have you here.

Here at Standard Bank, we’re passionate about driving sustainable, inclusive growth across Africa. The kind of growth that will make a positive and lasting impact on all our lives. And we put Africa’s dreams, our clients’ dreams, and our people’s dreams at the heart of everything we do.

During this programme, you will get the opportunity to step into the shoes of a Standard Bank team member and complete tasks that replicate the work that our Retail Banking team does every day. You’ll learn how to manage client relationships and communications, as well as cross-selling and identifying creditworthiness.

We hope this program provides a great resource for you to up-skill and strengthen your resume as you explore career options and a potential career at Standard Bank!

All tasks, materials, companies, and people featured in this programme are simulated and entirely fictional. Any resemblance to real persons (either living or dead) or other real-life entities is purely coincidental.

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at Standard Bank . No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Introduction from Standard Bank

Tasks

Task One: Managing customer relationships

1-2 hoursIntermediate

Establish and promote a strong client relationship with an unhappy customer who wishes to open a bank account

What you'll learn

The different ways relationship managers create exceptional client experiences and foster strong customer relationships.
How to handle complex client interactions and resolve customer frustrations.

What you'll do

Diffuse a difficult situation with a client by understanding their complaint and responding in a clear and concise manner.

Task One: Managing customer relationships

1-2 hoursIntermediate

Establish and promote a strong client relationship with an unhappy customer who wishes to open a bank account

What you'll learn

The different ways relationship managers create exceptional client experiences and foster strong customer relationships.
How to handle complex client interactions and resolve customer frustrations.

What you'll do

Diffuse a difficult situation with a client by understanding their complaint and responding in a clear and concise manner.

Reviews

4.8

Taking on real life simulation like the one of Standard Bank is way more different and interesting that the ones at school as assignment which limit our experience to the real world. I am very happy to finally be able to get exposed to new skills and knowledge through standard bank, I couldn't thank you more.

Student, Tshwane University of Technology

What I appreciated most about the program was how realistic and relevant the tasks were. It gave me a clear sense of what working at Standard Bank might actually feel like—especially how customer-centric and solutions-driven the approach is. The simulation also encouraged creative thinking while still being grounded in practical, everyday banking needs. It was a great blend of insight and impact.

Student, University of North West

The tasks weren’t just ticking boxes,they made me think about the client’s feelings, not just the process. I liked that it pushed me to balance being professional with being understanding, which I think is really important in real life.It also gave me a better idea of what working in a relationship management role would actually be like, which made the whole experience really valuable for me.

Student