Client Service

Help a non-profit client report on the right metrics to their board as a client service team member at BNY

Complete work that simulates life on the job. 1-2 hours and self-paced.
Stand out in your application to BNY. Show us you're a motivated candidate.

Why complete this Job Simulation

A risk-free way to experience work on the job with us at BNY. Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced

1-2 hours

No grades

No assessments

Introductory

Welcome to our program! We are so excited to have you here!

You are invited to participate in the Forage Job Simulation, an entirely voluntary exercise designed to acquaint you with BNY. At the completion of the simulation, you will have a better understanding of the types of challenges individuals working at BNY regularly encounter, will receive a certificate of completion, and will be ready to interview with BNY, should you choose to do so. This exercise is wholly for your benefit and your results will not be shared with BNY or with any third-party. As such, compensation is not provided.

Enjoy, and good luck!

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at BNY. No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Skills you will learn and practice:

Client Focus

Communication

CRM Systems

Curiosity

Relationship Management

Requirements Understanding

Team Building

Urgency

Introduction from BNY

Tasks

Task One: Program Scenario

20-30 minsIntroductory

Meet your team and learn about your project

What you'll learn

You’ve recently joined BNY as an intern on the Client Services Team.
Meet your client a not-for-profit pet and strays services organization named Lucia Animal Services (LAS).

What you'll do

Read about the client's need and why they have engaged BNY.
Complete a quick multiple-choice quiz about your project scenario.

Reviews

4.7

I really enjoyed how the simulation walked me through a real-world client scenario step by step. It was engaging, and I liked that it showed how multiple teams at BNY work together to solve complex problems. The use of ECRM, escalation processes, and call reports gave me practical insights into client services and banking operations that feel very applicable to real work.

Student, Regenesys Business School

I really enjoyed the hands-on, problem-solving approach of the program. It provided a realistic look into client interactions, critical thinking, and the importance of tailored financial solutions. The structured yet dynamic nature of the tasks made it engaging and insightful, especially in understanding how different teams collaborate to meet client needs efficiently.

Student, WorldQuant University

I liked how the program was highly practical and closely aligned with real-world scenarios in client services and operations. The simulation helped me understand how different teams collaborate to resolve client issues, the importance of clear communication, and how technology-driven solutions are used to manage risk and improve efficiency.

Student, Sri Balaji University