Citi U.S. Consumer Cards

Why complete this job simulation

A risk-free way to experience work on the job with us at Citi. Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced

5-6 hours

No grades

No assessments

Intermediate

Welcome to our job simulation! We are so excited to have you here.

Citi’s U.S. Personal Bank, a leader in banking, credit cards and wealth management through Citigold, is a critical growth engine for Citi. To stay ahead of rapidly changing consumer preferences and competitive dynamics, the U.S. Personal Bank is accelerating our growth in proprietary cards, deepening our penetration in our six core retail markets and continuing to invest in digital capabilities.

Enroll in our U.S. Consumer Cards Job Simulation today to experience our day-to-day work, develop core skills in client communication, product development, and marketing campaign execution, and showcase motivation to our recruiters.

This Job Simulation is not an employment relationship with Citi. It is Forage’s policy and recommendation that you do not list this job simulation as employment work experience or an internship. You are welcome to consider adding your completion as an extracurricular activity, as outlined in Forage’s CV Policy reference guide. You will receive a certificate at the end of this experience. To receive your certificate, you must confirm that you have reviewed and consented to the Forage CV Policy reference Guide.

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at Citi. No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Skills you will learn and practice:

Client Communication

Client Needs Assessment

Communication

Data Analysis

Data Extraction

Excel

Fact-Finding

Ideation

PowerPoint

Product Development

Quantitative Analysis

Introduction from Citi

Tasks

Task One: Acquiring Customer Feedback / Market Research

1-2 hoursIntermediate

What you'll learn

The importance of using questionnaires to understand customer needs, preferences, and demographics for a new credit card
How to use different question types (multiple choice, open- and close-ended) to gather critical customer information

What you'll do

Create a clear and concise questionnaire for long-standing loyal customers

Reviews

4.6

I liked the simulation because it provided a realistic experience of developing a new credit card based on customer feedback. It helped me improve my decision-making, problem-solving, and presentation skills. The activity was engaging and gave me a better understanding of how customer research supports successful business decisions.

Student, University of Education

I loved how practical the simulation was. It really challenged me to focus on the 'so what?' behind the data rather than just presenting raw numbers. Translating a year's worth of customer trends and risk factors into clear, strategic recommendations for leadership was a great exercise, and it gave me a solid understanding of how product performance is evaluated in a bank.

Student, Alexandria University

I liked that the simulation let me use real data to understand customers and make smart recommendations. I enjoyed seeing patterns in spending and risk, using charts to explain them, and thinking about how to design a credit card that really meets customer needs. It felt like a real banking project.

Student, University of East London

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