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    Not the right career for you?
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    Introduction from Forage Academy

    Explore Our Job Sims

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    Reviews

    Over 500
    5 Star Reviews
    "The simulation was very straightforward and provided all the required resources to perform the daily task"-- Student from Robert Morris University Illinois
    "I liked how it gave you multiple chances on the multiple-choice questions, this made it easier to understand and not get frustrated over."-- Student from University of Alabama at Tuscaloosa
    "I love how easy it is to understand without using complex words and also making use of practical terms instead of just reading all through."-- Student from Federal University Oye-Ekiti
    "I liked the customer service role simulation because even just reading through it gave me a clear picture of what the job is really like. It showed me how customer service reps help people, solve problems, and make sure the client feels taken care of by the end of the interaction. Even though I wasn’t the one actually making the calls, the way the..."-- Student from University of Phoenix
    Customer Service

    Tasks in this program

    Task One: Password Reset
    20-30 mins
    Introductory
    Helping customers achieve financial dreams
    What you'll learn
    • Actively listen to clients and uncover their deeper needs by asking thoughtful questions.
    • Personalize conversations with empathy, especially when clients share life events that impact their financial choices.
    What you'll do
    • Review a sample client call to explore how empathy and active listening are used in practice.
    • Answer multiple-choice questions based on a call script with a customer.
    Customer Service

    Why complete this job simulation

    A risk-free way to experience work on the job with us at Forage Academy. Practice your skills with example tasks and build your confidence to ace your applications.
    Self-paced30-60 minsNo gradesNo assessmentsIntermediate

    Welcome to the Forage Academy Customer Service Simulation. We’re so excited to have you here!

    This program introduces you to the fast-paced, people-focused world of customer service in the financial services industry. Whether you're helping someone access their account or guiding them through important decisions, exceptional service starts with empathy, clear communication, and resourceful problem-solving.

    In this simulation, you’ll step into the role of a Customer Service Representative and complete tasks modeled on real client interactions. You’ll learn how to:

    Actively listen and build strong client relationships

    Deliver excellent customer service in a variety of scenarios

    Use digital tools to locate accurate information and provide solutions

    Our goal is to help you explore what it’s like to work in a client-facing role within financial services—and gain skills that are valuable across many industries.

    We’re thrilled to support you as you develop your talents and confidence in customer experience. Let’s get started!

    Skills you will learn and practice:
    Active Listening
    Communication
    Customer Service
    Empathy
    Research

    How it works

    Complete tasks guided by pre-recorded videos and example answers from our team at Forage Academy. No live sessions, all self-paced.
    Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
    Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.
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    Get Career Ready

    Complete work that simulates life on the job. 30-60 mins and self-paced.
    Stand out in your application to Forage Academy. Show us you're a motivated candidate.

    Get Career Ready

    Complete work that simulates life on the job. 30-60 mins and self-paced.
    Stand out in your application to Forage Academy. Show us you're a motivated candidate.
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    Customer Service

    Manage customer relations with this Forage Academy program.

    Client Services Free 500+ 5 Star Reviews