I loved the scripts. They're structured and helpful. I was a bit worried about how I'd answer the questions, but the scripts they provided helped a lot. I gained an understanding of how to communicate with potential clients. Best of all, if you answer incorrectly, they ensure you respond correctly before moving on to the next question. This was a simple and great learning experience. Thank you!
Introduction from Forage Academy
Reviews
4.6
Student, University of Technology Jamaica
What I enjoyed most was the customer service aspect and learning how to handle real-world situations professionally. I like environments where communication, organization, and creating a positive customer experience are important, which is one of the reasons I’m interested in the aviation and travel industry.
The simulation gave realistic examples of customer interactions and clear step-by-step tasks. I liked how it walked through handling complaints, using CRM tools, and writing professional emails. It made the day-to-day work of customer service feel tangible and helped me understand what skills matter most.
