Customer Service

Manage customer relations with this Forage Academy program.

Client Services Free 100+ 5 Star Reviews

Get Career Ready

Complete work that simulates life on the job. 30-60 mins and self-paced.

Stand out in your application to Forage Academy. Show us you're a motivated candidate.

Get Career Ready

Complete work that simulates life on the job. 30-60 mins and self-paced.

Stand out in your application to Forage Academy. Show us you're a motivated candidate.

Why complete our Job Simulation

A risk-free way to experience work on the job with us at Forage Academy. Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced30-60 minsNo gradesNo assessmentsintermediate

Welcome to the Forage Academy Customer Service Simulation. We’re so excited to have you here!

This program introduces you to the fast-paced, people-focused world of customer service in the financial services industry. Whether you're helping someone access their account or guiding them through important decisions, exceptional service starts with empathy, clear communication, and resourceful problem-solving.

In this simulation, you’ll step into the role of a Customer Service Representative and complete tasks modeled on real client interactions. You’ll learn how to:

Actively listen and build strong client relationships

Deliver excellent customer service in a variety of scenarios

Use digital tools to locate accurate information and provide solutions

Our goal is to help you explore what it’s like to work in a client-facing role within financial services—and gain skills that are valuable across many industries.

We’re thrilled to support you as you develop your talents and confidence in customer experience. Let’s get started!

Skills you will learn and practice:

Active Listening

Communication

Customer Service

Empathy

Research

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at Forage Academy. No live sessions, all self-paced.

Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.

Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Introduction from Forage Academy

Explore Our Job Sims

Tasks in this program

Task One: Password Reset

<30 mins

Introductory

Helping customers achieve financial dreams

What you'll learn

Actively listen to clients and uncover their deeper needs by asking thoughtful questions.
Personalize conversations with empathy, especially when clients share life events that impact their financial choices.

What you'll do

Review a sample client call to explore how empathy and active listening are used in practice.
Answer multiple-choice questions based on a call script with a customer.

Reviews

Over 100

5 Star Reviews

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