Welcome to this job simulation. We’re so pleased to have you here.

Commercial Banking is an exciting part of HSBC to work in. It sits at the heart of the bank, extending our unrivalled heritage, network, and expertise to over one million clients worldwide. Its scale is vast, managing around three quarters of the world's trade flows. Commercial Banking is a digital-first bank, enabling our customers to do business with us faster, simpler and when it suits them. It is also a driving force behind achieving a more sustainable future for both HSBC and its clients. The tasks you will undertake as part of this programme will give you an insight into both of these areas.

For your tasks, you'll be assuming the role of a Relationship Manager. As a Relationship Manager, you’ll deploy your client, communications, analytical and presentation skills. You'll see how HSBC's international reach drives the success of its clients' businesses and develop your understanding of sustainable finance. Maybe you know this is a field you want to explore, or perhaps you’re curious and want to learn more about the type of work undertaken in Commercial Banking. Either way, this is a great course for you.

At HSBC, we don’t just focus on what we do, we focus on how we do it. We have a Conduct Approach that complements our Purpose and Values – this guides us all to take responsibility to do the right thing and focus on the impact we have for our customers and the financial markets in which we operate:

• We understand our customers’ needs and design, market and sell products and services that recognise their long-term interests
• We provide products and services that offer a fair exchange of value and do not undermine market competition
• We service our customers’ ongoing needs and ensure products and standards of service continue to have a positive impact
• We act with integrity in the financial markets we operate in
• We operate resiliently and securely to avoid harm to customers and markets

As you work through the tasks in this programme, acting within these principles will ensure you embody the expectations of a HSBC employee.

The programme does not form part of an official recruitment process. It has been designed to broaden and deepen your knowledge of the role/business area and help you decide whether this is a career path you’re keen to pursue. At the end of each task, you can compare your work against an example answer, furthering your learning and development. We hope this is a useful resource for you as you explore career options and a potential role at HSBC.

This Job Simulation is designed and produced by InsideSherpa Inc (d/b/a Forage, a Delaware incorporation located at 251 Little Falls Drive, Wilmington, Delaware, 19808-1675 United States of America (“Forage”)) for educational purposes only and is subject to the terms and conditions of this website.

Nothing presented in this Job Simulation should be taken as an accurate representation of the HSBC Group’s views or the work undertaken by the HSBC Group. Nothing in this Job Simulation is intended to promote or advertise any product or service by any member of the HSBC Group of companies. To learn more about HSBC Group’s business visit www.hsbc.com.

All tasks, materials, companies and people featured in this Job Simulation are simulated and entirely fictional. Any resemblance to real persons (either living or dead) or other real-life entities is purely coincidental.