UX Design Introduction

Enhance user experiences and design innovative digital solutions with Lloyds' UX Design team

Complete work that simulates life on the job. 1-2 hours and self-paced.
Stand out in your application to Lloyds Banking Group. Show us you're a motivated candidate.

Why complete this Job Simulation

A risk-free way to experience work on the job with us at Lloyds Banking Group. Practise your skills with example tasks and build your confidence to ace your applications.

Self-paced

1-2 hours

No grades

No assessments

Introductory

Welcome to the Lloyds Banking Group's UX Design Introduction Programme! We are thrilled to have you here.

Lloyds Banking Group is a leading financial institution in the U.K., known for its commitment to innovation and customer-centric solutions. Our focus on digital transformation helps us provide top-notch banking experiences that meet the diverse needs of our customers. By leveraging cutting-edge technology and design principles, we strive to offer secure, efficient, and user-friendly services.

During this programme, you will get the opportunity to step into the shoes of a junior UX designer and complete tasks that replicate the work our UX Design team does every day. You’ll learn key skills in:

User research and data analysis
Survey design and feedback collection
Observational studies and customer behaviour analysis
Data visualisation and report writing

We hope this programme provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at Lloyds Banking Group.

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at Lloyds Banking Group. No live sessions, all self-paced.
Earn a certificate and add it to your CV and LinkedIn as an extracurricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Skills you will learn and practice:

Attention to Detail

Critical Thinking

Data Interpretation

Data Visualization

Report Writing

Research Design & Methods

Research Skills

Survey Design & Research

Introduction from Lloyds Banking Group

Tasks

Intro & Scenario

Background context and your project team

Your role

You are a junior UX designer at Lloyds Banking Group, a leading financial institution in the U.K.
You are part of a collaborative team focused on enhancing the user experience (UX) for digital banking customers.
Your team has been tasked with developing a new digital banking feature to compete with a competitor's recent market innovation.
As an aspiring UX designer, you see this as an opportunity to apply your research and design skills to real-world problems.

Your goal

Your primary objective is to conduct a competitive analysis and gather customer insights to inform the development of the new feature.
You will research competitor offerings, analyse customer data to understand spending habits, and provide recommendations for improving Lloyds' digital services.
Your work will culminate in a Competitive Analysis Report detailing your findings and suggestions for feature enhancements.

Intro & Scenario

Background context and your project team

Your role

You are a junior UX designer at Lloyds Banking Group, a leading financial institution in the U.K.
You are part of a collaborative team focused on enhancing the user experience (UX) for digital banking customers.
Your team has been tasked with developing a new digital banking feature to compete with a competitor's recent market innovation.
As an aspiring UX designer, you see this as an opportunity to apply your research and design skills to real-world problems.

Your goal

Your primary objective is to conduct a competitive analysis and gather customer insights to inform the development of the new feature.
You will research competitor offerings, analyse customer data to understand spending habits, and provide recommendations for improving Lloyds' digital services.
Your work will culminate in a Competitive Analysis Report detailing your findings and suggestions for feature enhancements.

Reviews

4.5

The simulation was very well structured and gave a realistic understanding of how user research and customer analysis is done in a professional environment. I especially liked the mix of survey analysis and observational insights, as it helped me understand real customer behaviour and how data-driven decisions are made in banking services. It also improved my analytical and practical skills.

Student, SAGE University

I enjoyed how practical and realistic the simulation was. It gave me a clear understanding of real-world tasks in digital banking, especially in customer research and problem-solving. The step-by-step structure made it easy to follow, and I was able to build valuable analytical and critical thinking skills.

Student, Kwara State Polytecnic

I really liked how realistic this simulation was. Analysing actual customer survey data and observational notes to find trends gave me hands-on experience with UX research. It helped me understand how to convert raw data into actionable recommendations for product improvement. The task was well-structured and directly relevant to real digital banking challenges.

Student