Welcome to the London specialty insurance market – a global leader in protecting businesses and people. But without it, planes would not be able to take off, musicians wouldn’t perform live and vaccinations wouldn’t be transported all round the world. It’s where airlines, tech giants, football clubs and satellite operators (to name only a few) come to protect themselves against the risks that might cost them a fortune.
During this programme, you will have the opportunity to step into the shoes of a professional in the Claims Operations team – the part of the insurance world that puts business and individuals back on their feet after disaster strikes. You will complete tasks that replicate how these professionals deliver the practical and financial support that can make all the difference in how well and how fast society, businesses and people, recover when something goes wrong. We hope it will help you to learn new skills and strengthen your CV as you explore possible career options.
*Please note Lloyd's Market Association (LMA) has entered into a contract with Forage to provide services under the branding of London Insurance Life, which is itself a brand of the London Market Group (LMG). All data handling and privacy obligations are governed by the agreement between LMA and Forage.
Welcome to the London Market Claims Operations job simulation!
In this simulation, you will be working in the Claims Operations team in the London insurance market at London Assurance Company (a fictional insurance company).
You will complete two tasks which are typical for a Claims Operations Analyst in ensuring that the London Assurance Company claims operation runs smoothly and that claims adjusters are able to manage the claims process in an optimal manner.
In this simulation, you will be introduced to key concepts relevant to claims operations.
The initial task is designed to provide you with an introduction to the world of claims operations, the systems and processes within it, and the opportunities to improve how claims are managed for the benefit of clients and your organisation. In the second task, you will have the opportunity to put your knowledge to the test by completing a task relating to the performance of the claims operation.
Complete the simulation to build confidence in your understanding of a role in Claims Operations and discover sector opportunities which are of interest for you!
I liked how practical the simulation was. It gave a clear view of how claims operations works in practice, especially around process improvement and data analysis. The tasks felt realistic and helped me understand how small operational changes can have a wider impact on performance and customer experience.
I liked the job simulation because it gave me practical experience of real work. It helped me understand how tasks are performed in a professional environment. I also liked that it improved my problem-solving skills and gave me confidence to handle similar tasks in a real job. Overall, it was a good learning experience for me.
I liked how the simulation used simple real-life scenarios (like the rule and the biscuits or the cat and the salmon) to explain complex legal reasoning concepts. It made the difference between literal and purposive interpretation easy to understand and engaging. The step-by-step structure and knowledge checks also helped reinforce learning and made the experience interactive and practical.
Discover the world of risk in London Market Claims Operations
