I liked that the simulation provided a practical introduction to Claims Operations and allowed me to work through realistic tasks, including reviewing claims processes, analysing performance data and identifying opportunities for improvement. It gave me a better understanding of how Claims Operations supports both the business and policyholders.

I liked that the simulation was practical and based on a realistic business situation. It helped me understand how to analyse claims data, identify inefficiencies, and think about practical improvements to the FNOL process. I also found it useful because it connected data analysis with real-world decision-making.

I liked how practical the simulation was. It gave a clear view of how claims operations works in practice, especially around process improvement and data analysis. The tasks felt realistic and helped me understand how small operational changes can have a wider impact on performance and customer experience.