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Trainee Customer Field Technician

Experience the work that Customer Field Technicians do everyday.

Complete work that simulates life on the job. 1-2 hours and self-paced.
Stand out in your application to NBN Co. Show us you're a motivated candidate.

Why complete this Job Simulation

A risk-free way to experience work on the job with us at NBN Co. Practice your skills with example tasks and build your confidence to ace your applications.

Self-paced

1-2 hours

No grades

No assessments

Introductory

Welcome to our program! We are so excited to have you here.

At nbn, our mission is to improve the digital capabilities of Australia by providing a reliable, fast, resilient, and secure broadband network. We work closely with internet retailers to ensure that our customers receive the best possible experience while also reducing costs and driving industry efficiency and sustainability. Our focus is on delivering high standards for customer experience, being a sustainable, ethical, and well-governed asset owner, and implementing government policy. We prioritise the development and capabilities of our people, ensuring that we are a great place to work, and continuously build, upgrade, and maintain our network to provide Australians with high-speed broadband.

During this program, you will get the opportunity to step into the shoes of an nbn team member and complete tasks that replicate the work that our field technician team does every day. You’ll learn the installation process for fiber-optic internet connection; trouble shoot technical problems and provide excellent customer service in the telecommunications industry.

We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at nbn!

How it works

Complete tasks guided by pre-recorded videos and example answers from our team at NBN Co. No live sessions, all self-paced.
Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.

Skills you will learn and practice:

Communication

Critical Thinking

Customer Service

Problem Solving

Technical Problem Solving

Introduction from NBN Co

Tasks

Task One: Installing a fibre connection

30-60 minsIntroductory

Outline the steps needed to install a fibre connection

What you'll learn

Steps taken to install a fibre optic connection and how to manage customer service
The different technology types in nbn’s multi-technology mix

What you'll do

Document the step-by-step process of the installation

Reviews

4.5

I enjoyed how the simulation reflected real-world responsibilities of a Customer Field Technician. It provided practical, hands-on scenarios such as installing and troubleshooting fibre-optic connections, which helped me understand the step-by-step workflow, customer interaction, and problem-solving required in the role.

Student, University of Sierra Leone

I appreciated the structured approach to self-reflection and storytelling. The program provided valuable exposure to identifying strengths, exploring career options, and practicing how to confidently share my professional journey. It emphasized clarity, adaptability, and integrity in interview preparation.

Student

I enjoyed the practical, real-world scenarios that demonstrated the responsibilities of field technicians and network operations professionals. The tasks involving fibre installation, fault identification, troubleshooting, and customer interaction helped me understand the day-to-day work at nbn. The simulation was engaging, easy to follow, and helped build my confidence in this area.

Student