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    Not the right career for you?
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    Introduction from NBN Co

    Tasks in this program

    Task One: Installing a fibre connection
    30-60 mins
    Introductory
    Outline the steps needed to install a fibre connection
    What you'll learn
    • Steps taken to install a fibre optic connection and how to manage customer service
    • The different technology types in nbn’s multi-technology mix
    What you'll do
    • Document the step-by-step process of the installation
    Trainee Customer Field Technician

    Why complete this job simulation

    A risk-free way to experience work on the job with us at NBN Co. Practice your skills with example tasks and build your confidence to ace your applications.
    Self-paced1-2 hoursNo gradesNo assessmentsIntroductory

    Welcome to our program! We are so excited to have you here.

    At nbn, our mission is to improve the digital capabilities of Australia by providing a reliable, fast, resilient, and secure broadband network. We work closely with internet retailers to ensure that our customers receive the best possible experience while also reducing costs and driving industry efficiency and sustainability. Our focus is on delivering high standards for customer experience, being a sustainable, ethical, and well-governed asset owner, and implementing government policy. We prioritise the development and capabilities of our people, ensuring that we are a great place to work, and continuously build, upgrade, and maintain our network to provide Australians with high-speed broadband.

    During this program, you will get the opportunity to step into the shoes of an nbn team member and complete tasks that replicate the work that our field technician team does every day. You’ll learn the installation process for fiber-optic internet connection; trouble shoot technical problems and provide excellent customer service in the telecommunications industry.

    We hope this program provides a great resource for you to upskill and strengthen your resume as you explore career options and a potential career at nbn!

    Hiring Now
    2027 nbn Graduate Program | AU
    Expression of Interest - nbn 2027 Graduate Program | AU
    Skills you will learn and practice:
    Customer Service
    Critical Thinking
    Communication
    Technical Problem Solving
    Problem Solving

    How it works

    Complete tasks guided by pre-recorded videos and example answers from our team at NBN Co. No live sessions, all self-paced.
    Earn a certificate and add it to your resume and LinkedIn as an extra curricular activity.
    Stand out in applications. Confidently answer interview questions and explain why you’re a good fit for our team.
    Trainee Customer Field Technician

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    Reviews

    Over 800
    5 Star Reviews
    "I believe the program was able to provide a comprehensive approach to teaching about fibre-optic technology, including both theoretical knowledge and practical, real-world scenarios. The step-by-step guidance on processes like FTTP installation and fault rectification can be highly beneficial. The program is very short and covered a lot of informa..."-- Student from University of Wollongong
    "I enjoyed the hands-on approach of the program, which provided practical insights into troubleshooting and customer interaction. The realistic scenarios helped me build confidence in problem-solving while emphasizing excellent customer service."-- Student from University of South Africa
    "I really liked how the program gave me a clear, hands-on understanding of what’s involved in fibre-optic installation and fault resolution. The step-by-step tasks felt realistic and helped me build confidence in how to approach customer interactions, technical troubleshooting, and safety. It gave me a good picture of what the role would look like d..."-- Student from Curtin University (formerly Curtin University of Technology)
    "I like that the program gave me a realistic and hands on experience of what it's like to work as a customer field technician, combing both technical problem solving and customer service."-- Student from University of Waikato
    "The virtual NBN training program was highly beneficial for me as it provided a comprehensive overview of the role. The program was well-structured, offering valuable insights into the responsibilities and expectations of the position. It allowed me to gain a clear understanding of what the role entails, enabling me to visualize my future tasks and..."-- Student from DEI Bachelor & Master Degrees
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    Hiring Now

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in your application to NBN Co. Show us you're a motivated candidate.
    Hiring Now

    Get Career Ready

    Complete work that simulates life on the job. 1-2 hours and self-paced.
    Stand out in your application to NBN Co. Show us you're a motivated candidate.
    Company Logo

    Trainee Customer Field Technician

    Experience the work that Customer Field Technicians do everyday.

    Government & Public Policy Free 800+ 5 Star Reviews